Impressions in Ink ("Impressions in Ink," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to impressions.co and the services we provide from our Portland, OR and San Diego, CA locations.
Information we collect
We collect information you give us directly and a limited amount of information automatically when you use our site.
Information you provide
- Contact and account details — your name, business name, email address, mailing address, and phone number.
- Project details — the specifications, quantities, artwork, and files you submit for quotes and orders.
- Payment information — processed by our payment providers; we do not store full card numbers on our systems.
- Communications — messages you send us by form, email, phone, or text.
Information collected automatically
- Usage and device data — pages viewed, referring links, browser and device type, and similar analytics data used to operate and improve the site.
- Cookies — small files that keep the site working and help us understand usage. You can control cookies through your browser settings.
How we use your information
- Prepare quotes and estimates, and fulfill and deliver your print orders.
- Communicate with you about projects, appointments, proofs, invoices, and support.
- Process payments and maintain records for accounting and legal purposes.
- Operate, secure, and improve our website and services.
- Send occasional promotions where you have consented to receive them.
SMS / text messaging
SMS/Text Messaging. By providing your mobile number to Impressions In Ink, you consent to receive text messages about your service, appointments, quotes, invoices, and occasional promotions. We do not sell, rent, or share your mobile number or your SMS opt-in consent with third parties or affiliates for their marketing purposes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time; opting out won't affect the other services we provide.
How we share information
We do not sell your personal information. We share information only as needed to run our business:
- Service providers — vendors who help us operate (for example, payment processing, file hosting, email and messaging delivery, and analytics), who may use it only to provide services to us.
- Legal and safety — when required by law, to enforce our terms, or to protect the rights, property, or safety of our customers, the public, or us.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
As stated above, we never share your mobile number or SMS opt-in consent with third parties for their own marketing.
Data retention
We keep personal information for as long as needed to provide our services, maintain business and accounting records, and meet legal obligations, after which we delete or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
- Email — use the unsubscribe link in our promotional emails to opt out; we will still send service messages related to your orders.
- Text messages — reply STOP to opt out or HELP for help at any time.
- Access and updates — contact us to review, correct, or request deletion of your information, subject to legal limits.
Children's privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. We will revise the "Last updated" date above and, where appropriate, provide additional notice.
Contact us
Questions about this policy or your information? Reach us at hello@impressions.co or (503) 233-5746, or write to Impressions in Ink, 4101 SE 26th Ave, Portland, OR 97202. See our Terms & Conditions for the terms that govern our services.